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Frequently Asked Questions (FAQ)

View some of our most frequently asked questions below.


3rd Party Notices

MN - Minnesota


2011 MPCA MS4 Annual Report Notice

MS4 Annual Reports

FAQ General Questions

What are the internet connection requirements?
You can connect from any device that supports and has an internet connection.
How can I learn more about your other web-based applications?
Further information may be provided by our Sales and Client Service contact, found on the Contact Us page.
Can I see a sample database for each of the available applications?
A guest login into a sample database of each of our applications, Permi Track GIS DataView Online Permi Track ESC  ,  Permi Track MS4  , and Permi Track ENV  is available through our Sales and Client Service contact, found on the Contact Us page.
I looked at a particular sample database, can you provide a product demonstration?
Our staff are available to provide an in-depth demonstration of each application. Product demos may be performed in-person or via the web. Whatever works best for you. Please contact Sales to schedule a demonstration today.
How do I contact Technical Support?
Technical Support is available for all of our applications via phone at 612-284-6331 .
When is Technical Support available?
Technical Support for all of our applications is provided Monday through Friday, 7:00 a.m. to 5:00 p.m. (CST), excluding major holidays.
If my data is unavailable, what do I do?
If you cannot sign in, the Technical Support tab within the application will also be unavailable. However, each of our clients are asked upon product initiation to store both the support phone number and support e-mail in a separate location, that will be available in case of an internet connectivity issue.
I forgot my password, how can I sign in?
If you forget your password, contact Technical Support as indicated in the Support tab.
Is my data backed up?
Yes. All data entered into any of our applications is routinely backed up on a daily basis.
Can I get a copy of the electronic backup file for my data?
Yes, although it is not a standard procedure. A formal request must be made and a backup disk will be created for all information entered to date.
I have a content-specific question regarding an application, who can I call?
Each application is unique. We have assigned a content-specific professional to address content questions about each application. Content-specific questions do not apply to the technical workings of the respective application, rather they apply to the data entered by the client. Each professional has several years of experience as it relates to the individual application. See the Contact Us page for the appropriate application contact.
I heard that a certain application has new functionality, how do I get an update?
This is what separates web-based technology from stand-alone software packages. As a user of any of our applications, you will always be using the latest and greatest version of the application each time you sign in. Likewise, you will not be assessed the significant upgrade fees often charged by stand-alone software providers.
What internet browsers are supported?
The following list of internet browsers are presently supported:
  1. Google Chrome latest version (Recommended)
  2. Mozilla Firefox latest version (2nd choice)
  3. Microsoft Internet Explorer latest version (3rd choice)
  4. Microsoft Internet Explorer 8.x or less (the last resort)

FAQ National Pollutant Discharge Elimination System (NPDES)

What facets of the NPDES program can PermiTrack help me with?
PermiTrack presently offers two separate applications, PermiTrackMS4 and PermiTrackESC, that address the specific needs of the NPDES MS4 and Construction General Permits.
Is my organization too big/too small to use PermiTrack
PermiTrack is presently deployed in a wide variety of clientele. We service Phase II MS4s as small as 700 residents in population, and one-person BMP companies inspecting a handful of projects, to larger Phase I communities and governmental agencies tracking 1,000s of projects/permits a year.
Is my data secure?
Yes. PermiTrack provides 128-bit encryption and your data is stored at a remote data storage facility with a separate redundant back-up storage location. In summary, your laptop computer could be dropped in a puddle and your office burn to the ground, but your data would remain secure.
I would like to try PermiTrack, but long-term commitments scare me. Do you have a trial offer?
Yes. Simply give us a call and we'll give you a temporary User ID and password. You can try PermiTrack for free for 30 days to see if it is right for you. If you elect keep PermiTrack, our contracts are written and renewed on an annual basis.
How many users can I set up to access PermiTrack?
It's up to you. You will be entitled to provide access to anyone who needs it. There is no additional fee.
See also